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Careers & Culture
Service Specialist
Apply nowWorking in a high volume, multi-tasked, goal oriented, team environment, this position is responsible for processing all types of business transactions related to Builders Risk insurance. Specialists handle incoming and outbound calls while providing high quality, elite customer service. The daily working hours for this position are Monday through Friday. Shift TBD.
Essential Duties and Responsibilities
- Handle incoming and outbound calls based on learned skill sets within required standards.
- Process business transactions for Builders Risk policies.
- Utilize company systems to enter all transactions while maintaining production and quality standards.
- Ensure all problems, processing and inquiries are handled efficiently within established time frames.
- Work in partnership with stakeholders and US Assure’s corporate vision and mission.
- Participate in knowledge transfer within team through one-on-one, on-the-job training and mentoring to others.
- Cross-sell lines of Builders Risk business.
Employer’s Rights
US Assure, Inc. reserves the right to revise this job description at any time. This job description is not a contract for employment and either an employee or US Assure, Inc. may terminate employment at any time, with or without cause (subject to applicable laws).
About US Assure
US Assure provides insurance programs and services. Headquartered in Jacksonville, Florida, the privately held company manages, distributes and services programs for leading carriers in the construction and commercial insurance market with distribution throughout the U.S. and Canada. Offerings include a full range of builders risk, environmental, property, and small commercial programs. With four decades of expertise managing programs and providing service, US Assure is a trusted partner offering solutions needed to assure success.